MyTravelers^® : Simplifying the Customer Experience

At Travelers, we believe in the power of feedback to understand consumers’ changing needs so we can continue to deliver exceptional experiences that exceed their expectations. Our customers’ satisfaction is core to how we do business and provide service to them.

It was customer feedback that led us to increasingly focus on digital capabilities. And it led us to embark on a redesign of our MyTravelers^® mobile app and web experience, through which customers can:

• Manage payments through bill pay and auto pay options.
• Access, download and print insurance cards.
• File and track claims and chat with a Claim professional.
• Go paperless.

We’ve redesigned both the MyTravelers mobile app and web experiences to include more intuitive navigation features, a greater consistency between the mobile app and web experience, and enhanced security. To help advance adoption of our digital capabilities, we fund the planting or conservation of one tree for every Personal Insurance billing account that elects to go paperless, in partnership with American Forests – up to 10 million trees in all.

When it comes to our MyTravelers mobile app, the success of our efforts is reflected in our 4.7-star Apple app store rating based on more than 83,000 reviews through 2024.